MESSRS JAFF TRADE versus SECRETARY, REVENUE DIVISION, ISLAMABAD
RR 4 and 9 of the Office of Federal Tax Ombudsman Ordinance (XXXV of 2000V), Sections 2 (3), 9 and 11 of the claim by the Refund Claim Claims Department alleges that they were required under the Sales Tax Refund Rules 2002. All documents have been submitted. The claiming department has been accused of not filing supporting documents by the complainant because receipt of a computerized refund claim reveals the nature of the documents and the number of documents submitted by him. No reason was given. Not to identify missing documents and not to ask the complainant to present the same: The department did not seriously deal with the claim it deserved. It was a case that arose without reason, negligence, negligence, delay, and contrary to the process and procedure to be followed. Deliberately withholding refunds The Federal Tax Ombudsman recommends the CBR instruct the collector to identify and file a claim within the timeframe, in the missing documents, and with officials responsible for the misconduct. Determine and take appropriate action against them
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