Refund Policy

General Provisions

• Refund process follows a procedure. The service rejected will be inspected and further analyzed if it can be refunded or not. On Average it will take 15 working days from the time we will receive request. If we found during inspection that amount you have paid for the service was wrong service has been provided than we will refund all or part of your amount into your account in the form of digital points known as PKR points.
• A customer will be informed via email that inspection of the service is completed.
• Connects and PKR Points are strictly non-refundable. No claims regarding their refund will be accepted.
• If any fee is paid to SJP by mistake or due to a misunderstanding, a refund may be issued after a 35% deduction as service charges for our platform and payment processor.
• The consultation fee is refundable only if there is clear evidence that the lawyer did not respond to your message or phone call even once. If the lawyer has responded at least once—whether via phone call or WhatsApp—you will not be eligible for a consultation fee refund.
• You can reach us through email: info@search.just.pk to know if service is valid to be refunded or not. If service is valid to be refunded then only the procedure will begin.
• If the service does not validate to be refunded then you will receive a call from our customer service team to explain that why this service particularly cannot be refunded and they will guide you through.

Conditions Applied:

• Refund request must be placed within a time period of 24 hours of order.
• Amount will be refunded within a 2 working days, till then our customer service department will verify order information.

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