Section 9 parties, in the present case, had implemented a formal arbitration agreement that in the event of a complaint against a party's arbitration decision, the matter would be referred to the arbitrator, thus, presented by the arbitrator. The parties were not satisfied with the decision made, the arbitrators were approached, there was nothing to mediate in the matter, therefore, if the arbitrators had taken some action as a result of an oral agreement between the parties, it was objectionable. Later, certified by a formal written arbitration agreement
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